What’s covered, what’s not, and how to make a claim.
Warranty periods
🛡 New laptops
1 year
warranty
🛡 Refurbished laptops and desktop computers
6 months
warranty
🔧 Parts and accessories
No warranty
Screens, chargers, cables and other accessories. We confirm compatibility with you before you pay.
What’s covered and what’s not
✅ Covered during the warranty period
- All software-related issues
- The laptop’s battery
- The motherboard
❌ Not covered
The warranty does not cover physical damage, including:
- Liquid damage
- Broken or cracked screens
- Any other physical damage not confirmed at the time of purchase
Making a warranty claim
- Bring the item to our shop in Nairobi.
- Bring your physical receipt with it. Claims without a receipt cannot be processed.
Not sure whether your issue is covered? Message us on WhatsApp first and we’ll tell you what to bring.
Our location
📍 Pioneer Tom Mboya Street, 2nd Floor, Shop 211 (opposite the Fire Station), Nairobi
